15
WORKING AT WIMBLEDON – WHAT A FARCE!
ANONYMOUS
A pair of bright eyes
beneath an ill-fitting, wide-brimmed cap poked sheepishly out of a
frosted-glass door. Autograph hunters of all ages and nationalities
began to gather outside the door, situated beneath the walkway to
the new Millennium Building, which replaced the old No. 1 Court and
was officially opened by the Duke of Kent. The rumour of a big
name’s imminent appearance was being eagerly passed around.
Suddenly, the door burst open, and a stream of blue-and-yellow
uniforms with a streak of white in their midst poured through. The
lady in white was Maria Sharapova, who immediately set off a strobe
effect of camera flashes, a surge from the crowd and an eruption of
ecstatic cheering as the uniformed group barged their way through
the throng and out to the main concourse. With the walkways between
courts at Wimbledon being barely wide enough for single file, there
were another two or three claustrophobic encounters with the
excitable fans before the group finally made it to the assigned
drop zone at Court 13.
Once Sharapova’s feet had touched the turf, the
uniformed guards disappeared, fading into the background. They were
scheduled to return to pick her up an hour later. In the meantime,
you might have expected that they would keep a watchful eye on the
crowd, attempting to identify potential threats to their charge.
Not likely; instead, they sloped off to watch the tennis, sleep off
the heavy night before or go hunting for food in the hospitality
tents. If they remembered to get in position when Sharapova was
ready to leave, she could count herself lucky.
When the threat to the biggest tennis stars
(particularly female) was never so great, the protection that they
could expect at the sport’s premier tournament was provided by
lazy, opportunistic and untrained students looking to earn some
pocket money during the summer. I know, because for two years I was
one of them.
While I worked at Wimbledon, a security company was
contracted with ensuring the highlight of the tennis calendar
passed off safely. Along with the more typical responsibilities
associated with a sporting event, including ensuring spectators got
in and out of the complex as quickly and safely as possible, the
company was charged with providing security for the players on
their journeys between changing room and court. That meant that the
positions filled by the company ranged from bag searchers and
security guards to the job that I did: player escort.
Efficient and intelligent application of human
resources should have made the staffing of these diverse roles a
fairly straightforward task. Anyone with a brain and bit of
training can perform basic crowd control or keep an eye open for
sharp objects in picnic hampers. However, when it came to the
protection of the players as they made their way around the
complex, you might have thought that more would have been asked of
the guards, especially in a job that required ‘access all areas’
security clearance, and that security professionals with bodyguard
training would have been brought in to manage the potentially
dangerous interface between the stars and their fans. You would
have been wrong.
The shocking truth was that the recruitment process
for these highly sensitive positions was arbitrary, unvetted and
completely open to abuse. Amid an unprecedented climate of fear of
terrorist attack, coupled with the ever-present danger of stalkers,
people wandered in off the street and were given jobs – jobs that
granted unfettered access to some of the biggest names in sport. My
story is neither exceptional nor exaggerated.
Having applied for the job of security guard
through a website, I received a tip-off from a friend who had
worked at The Championships before. He claimed that if I followed
up my application with a phone call stating that I was taller than
six foot, I would be considered to join the player escort team. I
was dubious, but given the stories I had heard about guards
spending two weeks minding fire extinguishers or endlessly
burrowing through hampers I made the call. It worked like a charm.
On the first of our two induction days, both my friend and I were
immediately informed that we had been selected to be player
escorts.
Although I was pleased, I was slightly apprehensive
about the prospect of extra training and perhaps having to go
through a short course in the technicalities of guarding. I needn’t
have worried. The only consequence of my new status was to be in a
group that undertook the same generic training as all the other
guards – a tour of the grounds, a lecture in basic customer
satisfaction, and a pep talk on discipline and presentation by the
self-appointed ringmaster of this ‘circus’.
So, with my references unchecked, completely bereft
of experience and having just set foot on the Wimbledon turf for
the very first time, I landed one of the top guarding jobs in the
business solely on my physical appearance: six feet four and
sixteen stone. The way in which I had eased my way from student to
sentry came as a rather worrying surprise.
Fortunately, on the first day on the job, my fears
were put at ease. ‘Remember, you are only getting £7 an hour for
this. If someone comes at you with something nasty, then get out of
the fucking way!’ The instructions from one of our managers left no
room for interpretation. Having reputedly come by the job (also
with no experience) after meeting one of the senior managers in a
notorious Sunday drinking hole, he was neither willing nor able to
offer any further guidance. Although I could see his point, this
advice to abandon ship at the first sight of trouble was yet
another twist to an already bizarre story. It was becoming clear
that the job we were being asked to perform was purely role play.
It was an act. With an access-all-areas pass and a lot of time on
our hands, it was not long before the actors turned to
clowns.
During the two years I worked as a player escort,
there were countless incidents of incompetence, negligence and
wilful disregard for the risks to players that we were supposed to
eliminate. Having been informed by managers that we were a sham,
and in many cases proving to be nothing more than a hindrance to
the minor players who could otherwise move around without
attracting attention, it was inevitable that liberties would be
taken. First, there was the almost constant attempt to forage for
food. The media centre was usually the place to begin in the
mornings. A plentiful supply of coffee and croissants on the roof
terrace made it an excellent alternative to the staff canteen. Sue
Barker, John Inverdale and Alistair McGowan would routinely share
our choice of venue, once more highlighting the limitless
possibilities for a huge security incident that our all-area passes
had given us.
Once play began, we would return to the escorts’
base, conveniently situated next to the female seeds’ changing
room, to receive our list of jobs for the day. For me and my
star-struck colleagues, the most important issue to be resolved at
this stage was who would get the big-ticket escorts. Who would be
accompanying the matches most likely to get us on TV or our face in
the paper? Offers such as ‘I’ll swap you a Davenport for an Agassi’
could regularly be heard deep in the bowels of the players’ area.
Occasionally, our boss would have an input, insisting on the ‘big
meat’ being used to escort Anna Kournikova, who caused our only
problems when she began to progress in both doubles competitions.
This success resulted in regular visits to the outer courts through
large excitable crowds. Unsurprisingly, there were no shortage of
takers for this assignment, resulting in a chaotic scene of six or
seven burly students trying to march a rather frightened young
woman through throngs of people whilst paying most attention to
trying to get noticed by nearby TV cameras. Jonas Björkman, her
partner, would trot unaccompanied behind in tranquil
amusement.
The other most interesting escorts were those of
the Williams sisters, Venus and Serena. Serena was the only player
to have her own permanent bodyguard, Darios, and it did not take a
genius to work out what this ex-boxer from Brooklyn made of the
spotty students charged with assisting him. ‘Amateurs!’ he raged
after one escort back from a practice session had taken the
Wimbledon champion on a five-minute detour of the hospitality
tents. ‘Anything could have happened out there! If you guys don’t
get the next one straight, then I might have to give you some
training of my own!’ No one was under any illusions that this would
be an hour’s study of the map of the complex.
Venus, on the other hand, was more than happy to
let the escorts take care of her safety, and on one occasion she
appeared in our waiting room and said, ‘So, which one of y’all is
going to take me and my mom shopping?’ I was lucky enough to be
conscious and uniformed at the right time and took on the task with
another couple of eager opportunists. Sadly, the expedition was not
as glamorous as we first imagined. In fact, the former champion
just wanted to make an unscheduled visit to the Wimbledon shop, a
ridiculous idea in itself, but made all the more farcical by three
uniformed bumblers trying to force a path through what is one of
the busiest spots on site at the best of times. Whilst Venus and
her mum shopped for videos of herself (I kid you not), the shop
eventually had to be shut to prevent a crush incident that a riot
squad of fully trained personnel would have failed to control. The
whole episode could so easily have ended in disaster.
It was not only the players who suffered as a
result of our play-acting. All-areas pass aside, it is surprising
what an unsuspecting public will let you get away with if you are
wearing a uniform, walkie-talkie and earpiece. In teams of two, we
would frequently amuse ourselves by heading down to the morning
queue to pull people out and ‘scan’ them with our walkie-talkies.
(We’d remove the aerial to make the device look more like a
magnetic scanner.) Pushing the button to make the handset beep at
unlikely places around the body, the challenge was to see what
state of undress or distress you could get the unfortunate punter
into before they cried foul.
Another classic ruse was to play out the Trigger
Happy TV sketch by sending one guard over towards a
distinctively dressed member of the public with his radio on full
volume. The second guard would then put out a call over the escort
signal to apprehend someone for beating up old ladies on the North
Concourse, for example, describing the offender standing next to
the first guard. Meanwhile, the poor victim would be listening in
on the transmission in confused horror. In one case, an escort who
was not in on the joke replied with a transmission saying that he
had the described felon in his view. A cruel but inevitable reply
to ‘take him down and ask questions later’ resulted in an ill-fated
attempt at a citizen’s arrest and the end of one escort’s summer of
fun.
These moments of crisis and amusement, along with
witnessing such things as Richard Krajicek smashing up three
rackets in succession in the tunnel and Elena Dementieva in a
towel, helped hold off the urge to simply sleep off the night
before. When play was suspended, there was time to gloat at the
court coverers, whom we often competed with for the title of
easiest job in Wimbledon. Meanwhile, the real scandals took place
in the little nooks and crannies around the complex. I knew of at
least one incident of escorts having sex in the No. 1 Court
players’ waiting room, and it became standard practice for escorts
to use their all-areas privileges to dupe guards into letting mates
in for free through the less well signposted gates. I could go
on.
For any security professional, there is nothing
worse than seeing your work undertaken by amateurs. Not only does
the employment of underqualified people reduce the number of
positions available for those fit for the job, but when those
without adequate training or experience take up roles they are
unprepared for there will inevitably be a devaluation of the
profession as a whole. This is what made the situation at Wimbledon
even more tragic.
Despite all of the above being revealed to managers
over a pint every evening, I was offered the job of escort team
manager a year later. This fact alone suggested that policies and
practices were unlikely to change any time soon, making the All
England Championship a high-profile accident waiting to happen.
However, the introduction of SIA licensing meant that within a
couple of years the approach to security at Wimbledon was
completely revamped and thoroughly professionalised. Just as well,
really.