o Network configuration

o Any vendor information (name, telephone number, equipment) The SSC/MAC needs to know if the equipment and sets at the PSAP are maintained by the BOCs, an independent company, or an outside vendor, or any combination. This information is then entered on the PSAP profile sheets and reviewed quarterly for changes, additions and deletions.

Marketing will secure the Major Account Number (MAN) and provide this number to Corporate Communications so that the initial issue of the service orders carry the MAN and can be tracked by the SSC/MAC via CORDNET.

PSAP circuits are official services by definition.

All service orders required for the installation of the E911 system should include the MAN assigned to the city/county which has purchased the system.

In accordance with the basic SSC/MAC strategy for provisioning, the SSC/MAC will be Overall Control Office (OCO) for all Node to PSAP circuits (official services) and any other services for this customer. Training must be scheduled for all SSC/MAC involved personnel during the pre-service stage of the project.

The E911 Implementation Team will form the ongoing maintenance subcommittee prior to the initial implementation of the E911 system. This subcommittee will establish post implementation quality assurance procedures to B R U C E S T E R L I N G — T H E H A C K E R C R A C K D O W N

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ensure that the E911 system continues to provide quality service to the customer. Customer/Company training, trouble reporting interfaces for the customer, telephone company and any involved independent telephone companies needs to be addressed and implemented prior to E911 cutover. These functions can be best addressed by the formation of a subcommittee of the E911

Implementation Team to set up guidelines for and to secure service commit-ments of interfacing organizations. A SSC/MAC supervisor should chair this subcommittee and include the following organizations: 1) Switching Control Center

- E911 translations

- Trunking

- End office and Tandem office hardware/software 2) Recent Change Memory Administration Center

- Daily RC update activity for TN/ESN translations

- Processes validity errors and rejects

3) Line and Number Administration

- Verification of TN/ESN translations

4) Special Service Center/Major Account Center

- Single point of contact for all PSAP and Node to host troubles

- Logs, tracks & statusing of all trouble reports

- Trouble referral, follow up, and escalation

- Customer notification of status and restoration

- Analyzation of "chronic" troubles

- Testing, installation and maintenance of E911 circuits 5) Installation and Maintenance (SSIM/I&M)

- Repair and maintenance of PSAP equipment and Telco owned sets 6) Minicomputer Maintenance Operations Center

- E911 circuit maintenance (where applicable)

7) Area Maintenance Engineer

- Technical assistance on voice (CO-PSAP) network related E911 troubles